Shakey’s If It’s Late, It’s FREE Policy
In my attempt to give my 2nd born classmates a delightful treat, I ordered pizza from our favorite pizza restaurant, Shakey’s. Attempt FAILED. The pizza was 10 minutes late and not to mention COLD. He was actually late by 20 minutes but he insist that he had a hard time looking for our house so I asked him what time he arrived on our subdivision gate.. he arrived 10 minutes ago daw.. eh di late pa din sya! Helllloooo
It would have been different if I didn’t know that the branch was less than 3 kilometers from us (30 minutes walking and 10 minutes by car). It would have been easier to take if the driver just said sorry and not use “traffic kase” reasoning. TRAFFIC?!? At noontime? But wait! Even if it is really traffic, he’s using a motorcycle.. it would have been more acceptable if the weather is bad but it was sunny! And the pizza was COLD. UNFORGIVEABLE!
And as much as I don’t want to stress myself over a cold pizza, nakakahiya sa bisita ko! Too bad the “if it’s late it’s free” policy is not applicable that time. I already paid it thru paypal. I still called their hotline and asked for a refund. I wouldn’t mind if it is 30 minutes late as long as my pizza is still hot.. but COLD pizza is unacceptable.
The calls didn’t took that long and after 7 working days, the payment was refunded in my paypal account. I am really glad that Shakey’s is very prompt in following their if it’s late, it’s FREE policy.
Have you tried asking for a refund when your delivery is late? Or are you usually forgivable when it comes to late deliveries?